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100% Satisfaction Guarantee

Switching dog food can be daunting, but we’ve got you covered. With our 100% Satisfaction Guarantee, you can try our kibble risk-free. If you and your furry friend aren’t completely satisfied, we’ll give you a full refund, no questions asked. Your dog’s happiness and well-being are our top priority.

To submit a claim, just follow these 3 simple steps:

  1. Send an email to satisfactionguarantee@tails.com detailing the following:
    • First & Last name
    • Postal Address
    • Email address
    • Telephone or Mobile phone number
    • Barcode of the product you are claiming a refund for
    • Reason why you were not satisfied with the Tails.com Inner Vitality dry kibble in at least 10 words.
  2. Attach an image to your application email of the valid receipt displaying the product purchase.
    Max file size: 5MB, formats allowed: .pdf, .doc, .docx, .png, .jpeg, .jpg.
  3. Once the application is approved by Tails.com, we will request your bank details and a BACS bank transfer will be made directly to your account.

Full Terms and Conditions:

  1. This offer is only valid for Tails.com Inner Vitality 2kg dry kibble products sold in Sainsburys & Ocado in the UK. It is not valid for any Tails.com products bought via the tails.com website where the customer orders product specifically tailored for their own dog directly from Tailsco Ltd., not from a retailer.
  2. The offer excludes Tails.com Inner Vitality wet 150g and Superfood/Cold Pressed Treats products.
  3. Internet access, camera/smartphone and purchase required. Applicants must be UK residents, aged 18 or over. This offer is not open to Tailsco Ltd employees and their immediate families.

  4. Only valid applications sent by email to satisfactionguarantee@tails.com can be accepted. The application must include the applicant’s full name, email address, postal address, telephone number, the barcode number of the relevant product and a digital itemised receipt visibly showing the product, price and date of purchase and the reason why the applicant is not satisfied with the relevant product. Applications must be made within two calendar months from the date of purchase as shown on the emailed receipt. All valid claims must be received by no later than 23:59 on 31.01.2025 or within two calendar months of purchase, whichever is sooner. Participants should retain the original purchase receipt as it may be needed to verify a claim.

    Emailed receipts must show a valid product as detailed below. Till receipts must be emailed in the format of PNG, BMP, or JPG/JPEG and a maximum file size limit of 20MB applies.

  5. The Promoter reserves the right to refuse any till receipts/proof of purchases that:
    • Are out of focus or blurry;
    • Do not have the correct product clearly visible;
    • Do not have purchase dates clearly visible;
    • Do not have the store of purchase clearly visible;
    • Are old, out of date, or fall outside of the stated promotional period;
    • That are from Non-Participating Stores;
    The Promoter reserves the right at its sole discretion to disqualify any individual found to be attempting to circumvent this clause by tampering with or altering till receipts. Any attempts to submit any invalid till receipts may result in the participant’s claim being frozen and possibly deleted.
  6. Offer is limited to one money back application per household, per 12 month period and covers 1 x 2kg bag only, up to a maximum value of £14.00. The Promoter reserves the right at its sole discretion to suspend any user found to be attempting to make more than one valid claim by tampering with the operation of the promotion, setting up multiple accounts, using multiple identities or to be acting in any manner deemed by Tailsco Ltd. to be in violation of the Terms and Conditions; or to be acting in any manner deemed to be disruptive.
  7. Qualifying applicants will receive a full refund for the cost of the product as detailed on the uploaded receipt. Full refunds will be sent as a BACS bank transfer to the original claimant. Please allow at least 28 days for validation and processing. Participants will require a valid UK bank account to receive the refund. The refund cannot be issued in any other format.
  8. Any qualifying products purchased as part of a promotion will be refunded at the promotional price and not the full retail price.
  9. This offer does not affect your statutory rights. By participating in this promotion you are deemed to have accepted these Terms and Conditions. Tailsco Ltd. reserves the right to amend or withdraw this promotion at any time without prior notice. Tailsco Ltd. will not accept, and takes no responsibility for incomplete, incorrect, lost or late applications. Tailsco Ltd., decision is final and binding in all matters. Any queries relating to this offer can be addressed to Tailsco Ltd at satisfactionguarantee@tails.com or by using the postal address shown below.
  10. Your information will be used for the sole purpose of administration of this promotion only and will not be used for marketing purposes, unless the applicant has already opted in to marketing communication from Tailsco Ltd. Other than as required by law, Tailsco Ltd. will not disclose your information to any third party without your express permission. Applicant contact information will be deleted 3 months after the closing date of this campaign. These Terms and Conditions are governed by English law and subject to the exclusive jurisdiction of English courts.
  11. If any of these clauses should be determined to be illegal, invalid, or otherwise unenforceable then it shall be severed and deleted from these Terms and Conditions and the remaining clauses shall survive and remain in full force and effect.
  12. In the event of circumstances outside its reasonable control and only where circumstances make this unavoidable, Tailsco Ltd. reserves the right to cancel or amend the promotion or these Terms and Conditions at any stage but will always endeavour to minimise the effect to participants in an effort to avoid undue disappointment.

Promoter: Tailsco Ltd., 23 Sheen Road, Richmond TW9 1BN (Please do not send applications to this address)